Outsourcing has become a powerful strategy for companies worldwide looking to cut costs and improve efficiency. One area that often flies under the radar is back-office outsourcing—tasks that keep your business running smoothly behind the scenes, but don’t necessarily need to be handled in-house. And when it comes to outsourcing, there’s no better place than the Philippines.
At Back Office Philippines, we’ve partnered with businesses across various industries to help them save over $100 million in operational costs, specifically by reducing employee expenses. By building back-office teams in the Philippines, companies have been able to reinvest those savings into growth while improving efficiency.
Why the Philippines?
Customer support outsourcing is often the first thing that comes to mind when people think of the Philippines, and for good reason. The country is known for its highly skilled, English-speaking workforce. When you hire from the Philippines, you get dedicated professionals who are happy, engaged, and committed to delivering great customer experiences—all at a fraction of the cost compared to Western labor markets. Moreover, the Philippines has a strong cultural affinity with Western countries, which minimizes potential language and cultural barriers.
But customer service outsourcing is just the tip of the iceberg.
Beyond Customer Support: The Hidden Value of Back-Office Outsourcing
What many companies don’t realize is that the potential for outsourcing goes far beyond customer support. In recent years, we’ve partnered with a growing number of small and medium-sized accountancy firms, for example. These firms have seen tremendous benefits by bringing qualified accountants and bookkeepers from the Philippines onboard.
Outsourcing back-office functions like accounting increases profit margins and allows these businesses to improve the quality and speed of their deliverables. Imagine having a team of experienced professionals handling your bookkeeping or tax preparation, while you focus on serving your clients and growing your firm. Philippines accounting outsourcing is becoming a game changer for companies that want to scale efficiently and save money.
Success Story: Logistics and Transport
It’s not just accountancy firms benefiting from outsourcing. We’ve also seen massive success with businesses in the logistics and transport sectors. Take one of our logistics partners, for example. Back in 2020, they started with a small team of five employees in the Philippines to handle tasks like data entry, order processing, and customer service. Fast forward to today, and that team has grown to over 50 full-time staff members, handling a wide range of back-office tasks. The savings this company has achieved by outsourcing their back-office operations to the Philippines are now in the millions.
By leveraging outsourcing for transport and logistics companies, they’ve been able to reduce operational costs significantly while expanding their business. The secret is simple: by building a back-office team in the Philippines, they’ve tapped into a skilled and cost-effective workforce, allowing them to grow without the overhead burden of hiring locally.
The Benefits of Outsourcing Your Back Office
So, why should you consider outsourcing your back office to the Philippines? Here are the key benefits:
- Cost Savings: Salaries in the Philippines are significantly lower than in Western countries, allowing you to cut employee costs by up to 70%.
- Access to Skilled Talent: The Philippines is home to a highly educated, English-speaking workforce that excels in a wide range of professional roles, from accounting and bookkeeping to logistics and IT support.
- Scalability: By outsourcing, you can easily scale your operations without the burden of hiring, training, and managing new employees in-house. You can start small and expand your team as your business grows, just like our logistics partner did.
- Improved Efficiency: Outsourcing allows you to delegate time-consuming tasks to professionals, freeing up your internal team to focus on core business functions and higher-level strategic work.
When you build a back office in the Philippines, you’re not just saving money—you’re building a more efficient, scalable, and profitable business.
Final Thoughts
Outsourcing back-office functions to the Philippines offers incredible value. Whether you’re looking to save on employee costs, access skilled professionals, or scale your business efficiently, the Philippines is the ideal destination. At Back Office Philippines, we’ve helped businesses across a wide range of industries—including customer support, accounting, logistics, and more—save millions of dollars while improving their operations.
If you’re ready to take your business to the next level, consider outsourcing your back office to the Philippines. It’s a smart move that could save you millions in the long run.
